GBIT Service Desk Information and Hours

This article provides comprehensive information about the GBIT Service Desk at the University of Wisconsin - Green Bay, including contact details, location, knowledge base, service portal, outage reporting, and operating hours for both semester and break periods.

KB Sections:

• Contact Information

• Operating Hours

• Location

• Knowledge Base (KB)

• Service Catalog

• IT Outages

• Quick Links

Contact Information

Phone number: (920) 465-2309
Submit a Ticket: GBIT Self-Service Portal
Meet the Team: GBIT Departments
Support and Limitations: GBIT Guidelines

NOTE: You can still contact our Service Desk after hours and leave a voicemail or submit a ticket. The Service Desk will contact you as soon as possible.

Operating Hours

Semester Hours: During the academic semester, the GBIT Service Desk operates as follows: These hours apply when classes are in session:

• Monday to Thursday: 7:45 AM - 6:30 PM
• Friday: 7:45 AM - 4:30 PM
• Saturday and Sunday: Closed

Break Hours: During winter, spring, and summer breaks, the GBIT Service Desk operates on a modified schedule: These hours apply during university breaks when classes are not in session:

• Monday to Friday: 7:45 AM - 4:30 PM
• Saturday and Sunday: Closed

Please be aware that our hours may change during specific holidays or special events. For the most up-to-date information, contact us directly.

Location

We are located in Instructional Services (IS) 1150, down the long hallway when entering the dining area by the Garden Café. We are also across the hall from campus police and down the hall from the General Access Computer (GAC) Lab. For specific directions, please follow this link: GBIT Hours and Location

Knowledge Base (KB)

Our Knowledge Base is filled with articles authored and maintained by our content writing team that answer your questions regarding technology at UWGB. This can be found at GBIT Service Desk KB.

Service Catalog

The GBIT Self-Service Portal is available here. In the service catalog, users can request services directly. Powered by TeamDynamix (TDX), it is a very helpful resource for managing your IT needs.

IT Outages

In the case of an IT outage, we are doing our best to fix it quickly. If you believe there is currently an IT outage, please head to this service request and follow the form instructions: Reporting an Outage

Quick Links:

To make accessing GBIT Services and Info easier, we created some helpful URL links that are easy to remember and follow.

• GBIT Service Desk Home: www.uwgb.edu/servicedesk
• GBIT Service Desk Knowledge Base (KB): www.uwgb.edu/kb
• GBIT Service Desk Service Catalog: www.uwgb.edu/itservices
• GBIT Service Desk Info: www.uwgb.edu/gbitinfo
• Report an IT Outage: www.uwgb.edu/itoutage