Remote Desktop Connection (RDC) Setup and Use Guide

KB Sections:

• About Remote Desktop Connection (RDC)

• Connecting to the VPN (GlobalProtect)

• Using Remote Desktop Connection – Windows

• Using Remote Desktop Connection – Mac

• Additional Notes

About Remote Desktop Connection (RDC)

Remote Desktop Connection (RDC) allows UW-Green Bay faculty and staff to securely access their on-campus Windows computers from off campus. This enables you to use your work computer as if you were sitting at your desk, including access to network drives and campus software.

Connecting to the VPN (GlobalProtect)

If you are connecting from off campus, ensure you are connected to UW-Green Bay’s Virtual Private Network (VPN). The VPN securely connects your personal device to the UWGB network.

For setup instructions, visit the Knowledge Base article UW-Green Bay VPN Guide: Connect to Campus Resources.

Note: Campus-owned Windows Desktops and iMacs/Mac Minis that are physically on campus are already connected to the UW-Green Bay domain and do not need to use a VPN connection to access campus resources.

Using Remote Desktop Connection - Windows

1. Click the search bar in the bottom-left of your screen, or select the Windows button.
2. Type “Remote Desktop Connection” or “RDC” and open the app.

3. Select Show Options before entering your computer name.

4. Under Computer, enter your campus computer’s device ID (for example, GB123456.uwgb.edu). Under User name, enter your UWGB username (without “@uwgb.edu”), then select Connect.

5. Enter your UW-Green Bay password when prompted.

6. You are now connected to your campus computer.

Using Remote Desktop Connection - Mac

NOTE: RDC can only connect to on-campus Windows computers. It cannot connect to a campus Mac.

Installing the Windows App (Microsoft Remote Desktop)

The Windows App is available through Self Service on UWGB-owned Macs.

1. Open Self Service and search for “Windows.”
2. Select Install to begin downloading the Windows App.

3. When prompted, allow access to the microphone and camera.

4. When prompted, allow the Windows App to find devices on local networks.
5. Once setup is complete, the Windows App home page will open.

Adding and Connecting to Your Campus Computer

6. On the Windows App home page, click the + icon and select Add PC.

7. In the PC name field, enter your campus computer’s device ID (for example, GB123456.uwgb.edu).
8. Under Friendly Name, add a custom name to recognize your device.
9. Under Credentials, select Ask when required (do not save credentials).
10. No other settings need to be modified to connect.
11. Click Add.

12. Double-click your newly added PC connection to begin connecting.

13. When prompted, enter your UWGB account information (without “@uwgb.edu”).
14. If you see a message saying “Certificate couldn’t be verified,” select Continue.
15. You are now connected to your campus computer.

Additional Notes

• If you are prompted that “The identity of the remote computer cannot be verified,” select Yes to continue.
• If you receive an error that you are not in the Remote Desktop Users group, contact the GBIT Service Desk.
• When finished, sign out of your campus computer. Do not select Shut Down.
• Printing during a remote session will send jobs to your on-campus printer. Avoid printing remotely.