Body
Some users, especially after receiving BIOS updates, will lose the ability to hear others when in Zoom or Teams meetings. The microphone on the laptop still works, so others can hear the individual having issues, however they can not hear when someone else is speaking. The camera on the device also still works, which sets this error apart from other hardware issues where the physical internal cables get disconnected.
- In the task bar near the clock, click on the volume icon. Then select the gear in the bottom right corner of the popup window.
- On the System Screen, select Sound
- From the Sound menu, select the output device the user is trying to use, their speakers for example.
- From the device properties menu, ensure that Audio Enhancements are turned OFF.
The user should now be able to hear again in Zoom and/or Teams.