Accessing Legacy Knowledge Base (UKnowIT) for Missing Articles

Summary

Guidance on accessing the legacy UKnowIT knowledge base for information that may not yet be available in the new TDX system, including contact information for additional support.

Body

KB Sections:

Accessing Legacy Knowledge Base (UKnowIT)

Overview

During our transition from UKnowIT to TeamDynamix (TDX), some knowledge base articles may not have been moved yet. If you cannot find the information you are looking for in TDX, you can still access the old knowledge base.

Link to Legacy Knowledge Base (Heading 3)

To access the old knowledge base, please visit UKnowIT.

Why You Might Need the Legacy Knowledge Base

Unmigrated Articles

Some articles might still be in the process of being transferred from UKnowIT to TDX. During this period, the UKnowIT knowledge base will continue to host these articles.

Updated Articles in UKnowIT

Articles that have been moved to TDX will have links in UKnowIT directing you to their new location in TDX.

Contacting GBIT Service Desk for Further Assistance

If you need further assistance or cannot find the information you need in either knowledge base, please contact the GBIT Service Desk. For more information, visit our GBIT Service Desk Information and Hours.

Details

Details

Article ID: 362
Created
Thu 8/8/24 9:21 AM
Modified
Thu 8/8/24 9:40 AM
Article Summary
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Guidance on accessing the legacy UKnowIT knowledge base for information that may not yet be available in the new TDX system, including contact information for additional support.