Remote Lab - Connecting with the Splashtop Web Client

Summary

Learn how to connect to UW-Green Bay lab computers remotely using the Splashtop web client. This article walks through the steps for accessing and disconnecting from a remote session and explains what to do if a computer is in use.

Body

KB Sections:

Connecting to a Remote Computer

Step-by-Step Instructions

  1. Log in to the Splashtop Remote Lab Portal at remote.uwgb.edu/web/loginsso. Instructions are available here: Remote Lab - How to Log In to Splashtop
  2. Once signed in, you will see a list of all the computers available to you.
  3. Choose an available computer from the list and click the “Start Remote Session” button.
    Start Remote Session button in Splashtop interface
  4. Click “From the Web app in this browser.”
    From the web app in this browser button
  5. After the session starts, sign in with your UW-Green Bay credentials. You can now use the computer as if you were on campus.
  6. When you're done, click the disconnect button at the top of the window to end your session. NOTE: It is best practice to sign out of the computer before disconnecting, although you will be automatically signed out when the session ends.
    Splashtop disconnect button in the menu bar

If the Computer is Already in Use

Occupied Machine Indicator

If you see a symbol on the computer icon, it means the computer is already in use.

What Happens When You Try to Connect

If you try to connect to a computer that is already in use, you will see an error message like this:

Connection error shown when attempting to access an in-use computer

Click Close Tab and return to the list to select a different available computer.

Note: If you run into connection issues or have questions, reach out to the GBIT Service Desk.

Details

Details

Article ID: 4573
Created
Fri 7/25/25 10:15 AM
Modified
Fri 7/25/25 5:13 PM
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Learn how to connect to UW-Green Bay lab computers remotely using the Splashtop web client. This article walks through the steps for accessing and disconnecting from a remote session and explains what to do if a computer is in use.

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