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Reporting an Outage
Reporting an Outage
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This article provides steps and required information for reporting any type of outage to the GBIT Service Desk.
Outage Report Form
Use this form to report an outage to GBIT Service Desk.
Specify the type of issue (e.g., software outage, wireless (IoT or eduroam), wired (ethernet), etc.)
Devices experiencing the outage (if applicable)
Time when the issue began
(mm/dd/yyyy hh:mm)
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Impact
The impact, in terms of number of individuals, of a ticket.
Affects User
Affects Group
Affects Department
Affects Organization
Attachment
File attachments associated with the ticket.
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Other Fields
Your name
Your first name
Your last name
Your email address
Verification Code