How can I get IT help?

Summary

This article provides detailed instructions on how to access and utilize the GBIT Self Service Portal, including features available to university employees, students, and guests. It also includes contact information for additional help from the GBIT Service Desk.

Body

KB Sections:

Accessing the GBIT Self Service Portal

Portal Access Instructions

The link to our portal is GBIT Self Service Portal (www.uwgb.edu/servicedesk). It is open to guests, university employees, and students. (Guests have limited access).

  1. Navigate to the Portal: Visit GBIT Self Service Portal to get started.
  2. Login Instructions:
    • University Employees and Students: Use your university credentials to log in.
    • Guests: Limited access is available without login.

Features of the GBIT Self Service Portal

Check Status of Existing Tickets

  • University Employees and Students:
    • View your ticket requests and check the status of your existing tickets.
    • Directly contact the technician handling your request through the portal.

Complete a Service Request Form

  • Submit your request through the Service Catalog available in the GBIT Self Service Portal. The request will go directly to the IT team, ensuring that it is handled efficiently.

Additional Features

  • Knowledge Base: Access various articles and FAQs to troubleshoot common issues.
  • Service Catalog: Explore and request services available to you.
  • Announcements: Stay updated with the latest IT announcements and news.

Contacting the GBIT Service Desk for Additional Help

Call Us

  • Phone: Call us at (920) 465-2309 during our operating hours.

Visit In-Person

  • Location: Visit the GBIT Service Desk at IS 1150.
  • Operating Hours:
    • Semester: Monday through Thursday from 7:45 AM to 6:30 PM, and Friday from 7:45 AM to 4:30 PM.
    • Summer and Breaks: Monday through Friday from 7:45 AM to 4:30 PM.

Submit a Ticket:

Details

Details

Article ID: 105
Created
Wed 6/5/24 5:23 PM
Modified
Mon 7/15/24 10:27 AM
Article Summary
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This article provides detailed instructions on how to access and utilize the GBIT Self Service Portal, including features available to university employees, students, and guests. It also includes contact information for additional help from the GBIT Service Desk.

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