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General IT Assistance and Ticket Submission
General IT Assistance and Ticket Submission
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This article serves as a guide for submitting general IT assistance requests and encourages the use of specific forms to ensure efficient and effective resolution of IT issues.
General Incident Form (External)
Incident Information
Requestor Information
Incident Details
Summary
A few words to explain the nature of a ticket.
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
First Call Resolution?
Has the ticket been resolved?
No
Resolution Notes (First Call Resolution)
Notes about how the ticket came to resolution.
Additional Information
Optional information that may help with the resolution of a ticket.
Impact
The impact, in terms of number of individuals, of a ticket.
Affects User
Affects Group
Affects Department
Affects Organization
Task Information
Start Date (Optional)
(mm/dd/yyyy)
The start date indicates either the date when work on the ticket is to begin or when the issue first occurred.
Due Date (Optional)
(mm/dd/yyyy)
The due date indicates the date that the work on the ticket is to be completed.
Computer # (GB#) (Optional)
Attachment (Optional)
File attachments associated with the ticket.
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Other Fields
Your name
Your first name
Your last name
Your email address
Verification Code