Knowledge Base

Categories (9)

Self Service and Guides

Articles related to Self Service and Guides
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Accounts and Security

Articles related to Accounts and Security.
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Teaching and Learning

Instructional technology, tools, and resources directly supporting teaching and learning.
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Communication Tools

Articles related to communication tools.
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Device and Software Support

Articles related to computer and software support.
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IT Services and Support

Articles related to IT Services and Support products.
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Network and Connectivity

Articles related to network and connectivity
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General Inquiries and Miscellaneous

Articles related to General Inquiries and Miscellaneous.
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Troubleshooting

Articles related to troubleshooting and support.
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Articles (5)

Can't Find What You're Looking For?

How to reach out to other departments who may be able to assist with things GBIT cannot.

How to Change Your Password (Students)

This article outlines the UWGB password requirements, student instructions to reset a password, and directions to the staff password reset instructions.

How to Change Your Password (Faculty\Staff)

This document details how to change your campus password on your UW-Green Bay Windows PC (desktop or laptop), UW-Green Bay macOS device (iMac or MacBook), or a personal device.

Okta Verify - Setup Guide

This document details how to set up Okta Verify, the new multi-factor authentication (MFA) program at UW-Green Bay. Okta Verify will replace both DUO and Microsoft Authenticator, offering a straightforward and user-friendly experience. This guide includes a step-by-step process and important notes for a seamless setup.

Accessing Legacy Knowledge Base (UKnowIT) for Missing Articles

Guidance on accessing the legacy UKnowIT knowledge base for information that may not yet be available in the new TDX system, including contact information for additional support.