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- Knowledge Base
- GBIT Service Desk Services Policies & Procedures
This document details the ins and outs for department purchases of computers and monitors.
- Knowledge Base
- Device and Software Support
- Software and Applications
This guide provides an overview of the computer labs available across the University of Wisconsin-Green Bay, including the main campus and additional locations in Manitowoc and Sheboygan, detailing the software provided in each.
- Knowledge Base
- Device and Software Support
- Apple
- Apple Devices and Hardware
This document details how to map network drives and how to automatically connect to a drive when you log in on a Mac.
- Knowledge Base
- Device and Software Support
- Software and Applications
- Apple Software
This KB explains how to fix the issue where users who have the Union Graphics set of fonts installed on Macs (usually campus owned in UU 311 but could be person with remote work).
- Knowledge Base
- Device and Software Support
- Procurement and Asset Management
This document details the recommended specifications for incoming freshman or any student looking to purchase a new computer.
- Knowledge Base
- Teaching and Learning
This document details the installation of the ELMO PX-30 document cameras in MAC Hall.
- Knowledge Base
- Device and Software Support
- Software and Applications
- Windows Software
This document details how to install the Microsoft applications on a Mac.
- Knowledge Base
- Self Service and Guides
This document details how to correct Keychain password errors.
- Knowledge Base
- Device and Software Support
- Printing and Scanning
- Mapping Printers
This document details the steps for installing a network printer on a Mac.
- Knowledge Base
- Device and Software Support
- Windows
This article explains how to connect to the UW-Green Bay network via GlobalProtect VPN and access your university computer using Remote Desktop Connection (RDC) on both Windows and macOS.
- Knowledge Base
- Network and Connectivity
- Wi-Fi and Network
- Virtual Personal Network (VPN)
Use this guide to connect to UW-Green Bay’s VPN (GlobalProtect) to access campus-only services from off-campus. Windows and Mac steps are included for UWGB-owned laptops, followed by instructions for personal devices. Note: Campus Windows desktops and campus iMacs connect directly to the UWGB domain and do not use VPN.
- Knowledge Base
- Device and Software Support
- Software and Applications
- IBM SPSS
This document details how to properly install SPSS on a Mac and add UW-Green Bay authorization.
- Knowledge Base
- Device and Software Support
- Software and Applications
- Apple Software
This document details how to open and sign into OneDrive on a Mac.
- Knowledge Base
- Device and Software Support
- Software and Applications
- Apple Software
This document details how to open and sign into OneDrive on a Mac.
- Knowledge Base
- Device and Software Support
- Software and Applications
This document details how to install software from Self Service on a UWGB-managed Mac. You do not need admin rights or an AppleID to install apps through Self Service. If you would like to request an app be added, please submit a GBIT Service Desk ticket.