Windows - Enabling Teams Add-in for Outlook

KB Sections:

• When Slow and Disabled COM Add-ins Appears

• Enabling From File Menu

• If the Teams Meeting Add-in is Broken or Missing from Outlook

When Slow and Disabled COM Add-ins Appears

1. If the following appears when you select "File" in Outlook, select "Manage COM Add-ins."

2. In the popup window, select "Always enable this add-in.

3. Then, select "Close."
4. Restart Outlook by closing and re-opening it.
5. The Teams icon should now appear.

NOTE: If this did not work, follow the steps below.

Enabling From File Menu

1. From the Outlook ribbon, select "File."  Then, select "Options."

2. From the menu, select "Add-ins."

3. From the menu:
   1. Note whether the Teams add-in is listed under Inactive Application Add-ins.
      • NOTE: If it does not appear, contact the GBIT Service Desk.
   2. Select "Manage COM Add-ins."

4. From the menu:
   1. Select the check box next to the add-in.
   2. Select "OK."

5. Restart Outlook by closing and re-opening it.
6. The icon should now appear.

If the Teams Meeting Add-in is Broken or Missing from Outlook

NOTE: This section requires administrative credentials. You will need assistance from IT to complete these steps. Contact the GBIT Service Desk for help.

1. Quit both Microsoft Teams and Outlook.
   • Ensure they are fully closed, including in the system tray in the lower right corner of Windows. You can also use Task Manager to verify that the processes are not running.
2. Open the Installed Apps list:
   • Go to Start Menu → Settings → Apps → Installed Apps.
3. In the list, search for "Microsoft Teams Meeting Add-in for Microsoft Office."
   • If found, click the ellipsis (...) next to it and select Uninstall.

4. Launch Microsoft Teams and sign in with your UW-Green Bay account.
   • After signing in, the Teams Meeting Add-in should begin reinstalling automatically in the background. This process may take a minute.
   • To confirm it's reinstalled, return to Installed Apps in Settings (see Step 2 and 3) and check that it's listed.
5. Launch Outlook and verify that the Teams Meeting Add-in is functioning.