To improve the accessibility of videos, the Universities of Wisconsin Kaltura My Media service automatically generates machine-generated captions for all videos after they are added to My Media. These captions typically appear with 30 minutes after the video finishes processing. While most videos get captioned through this automated process, for videos that do not have closed captions, the video owner or co-editor can manually request machine-generated captions.
When to Manually Order Machine-Generated Captions
Videos which meet one of the following criteria will not have automatically-added machine-generated captions:
- Videos added to My Media before December 1, 2021
- YouTube entries added to My Media during 2025
- Videos for which the automatically-added captions have been deleted
For these videos, the video owner or co-editor may manually order machine-generated captions at no cost.
How to Manually Order Machine-Generated Captions
Video Guide
Watch the video below for a demonstration of how to order machine-generated captions in My Media:
Step-By-Step Instructions
Follow these steps to manually order machine-generated captions for one or more videos in your My Media library:
- Log in to Canvas from https://www.uwgb.edu/canvas.
- Select Account > My Media in the Canvas Global Navigation Menu to open your My Media library.
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(Recommended) Filter your My Media library so that only videos which do not have closed captions are listed:
- Select the Filters button
- Under "Captions" in the Filters menu, select Not Available
- Select the checkbox next to each video you want to caption. If needed, you can select the Load More button at the bottom of the list to show additional videos.
- At the top of the My Media list, select Actions > Caption & Enrich
- On the Order Captions & Enrichment Services page, keep the default settings and select Submit.
After submitting your order, machine-generated captions will be added to your video within 30 minutes.
Machine-generated captions may contain errors and should be reviewed and corrected to ensure video accessibility. You can edit captions to improve their accuracy by following the steps in this article: Kaltura - Editing Closed Captions.