Knowledge Base (KB) Creation Request

If you need a new KB article created, you can request it by following the steps outlined below.

Requesting the Creation of a New Knowledge Base (KB) Article

Instructions for Requesting a New KB Article

To request the creation of a new KB article, please follow these steps:

  1. Access the Request Form
    Use the KB Article Creation Request Form to initiate your request.

  2. Provide Required Information
    Ensure you fill out the form with the following details:

    • Title of the new KB article
    • Detailed description of the content to be included
    • Any additional information or resources that support the creation

  3. Submit the Request
    After completing the form, click on the submit button to send your request. Our team will review and process the creation as soon as possible.

NOTE: If your request is urgent, please contact us directly at (920) 465-2309 for immediate assistance.

FAQs and Additional Information

How long does it take to create a new KB article?

  • The time required to create a new KB article depends on the complexity of the content and the current workload of our team. We strive to complete all requests within a reasonable time.

Who can request a new KB article?

  • Both staff and students of the University of Wisconsin - Green Bay can request new KB articles.

What if I need multiple new articles?

  • You can submit multiple forms for different articles or list all new articles needed in one request. Be as specific as possible to avoid any delays.