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General IT Assistance and Ticket Submission
General IT Assistance and Ticket Submission
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Use this service to request general IT assistance when your issue doesn't fit into another specific category.
General Incident Form (External)
Incident Information
Requestor Information
Incident Details
Summary
A few words to explain the nature of a ticket.
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Resolution Notes (First Call Resolution)
Notes about how the ticket came to resolution.
Additional Information
Optional information that may help with the resolution of a ticket.
Impact
The impact, in terms of number of individuals, of a ticket.
Affects User
Affects Group
Affects Department
Affects Organization
Task Information
Start Date (Optional)
(mm/dd/yyyy)
The start date indicates either the date when work on the ticket is to begin or when the issue first occurred.
Due Date (Optional)
(mm/dd/yyyy)
The due date indicates the date that the work on the ticket is to be completed.
Computer # (GB#) (Optional)
Attachment (Optional)
File attachments associated with the ticket.
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Other Fields
Your name
Your first name
Your last name
Your email address
Verification Code