General IT Assistance and Ticket Submission

Use this service to request general IT assistance when your issue doesn't fit into another specific category.

Service Overview

Please search the Service Catalog before submitting your request to see if an existing service or self-service option already meets your needs: Search the GBIT Service Catalog.

If you need immediate help instead of a ticket, see the GBIT Service Desk information page: GBIT Service Desk Information and Hours.

Important notes

  • Check your ticket requests to avoid submitting a duplicate ticket.
  • If the request requires departmental approval or funding, GBIT may contact you for a funding code or additional details.
  • Submitting this form opens a ticket in our system; include enough detail so we can triage it quickly.

Tip: Search the GBIT Service Catalog first. Many common tasks (password resets, software install requests, classroom AV help) have a dedicated service or self-help article.

Requestor Information

A direct number helps if we need a quick follow-up.

Supervisor Information

Request Details

Status
The status of the ticket. This indicates where the ticket is in its lifecycle.
New

Scope & Description

A few words to explain the nature of a ticket.
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.

Timing & Urgency

Tell us how quickly you need this based on impact to your work. Selecting Emergency doesn’t guarantee immediate fulfillment but helps us triage.
The impact, in terms of number of individuals, of a ticket.
The start date indicates either the date when work on the ticket is to begin or when the issue first occurred.
The end date indicates either when work on the ticket is to be completed or when the issue ended.
Briefly explain the dates selected.

Additional Information

Enter the device asset tag (ex. GB#######; MAN/MNT/SHB for branch campuses).
Share links to documents or examples if helpful.
File attachments associated with the ticket.
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If there’s anything else you want us to know or clarify, add it here.

Other Fields

Your name
Verification Code