General IT Assistance and Ticket Submission

General IT Assistance Overview

If you have a specific IT issue, we encourage you to use a designated request form that aligns with your issue. This ensures your request is routed to the appropriate team for a faster and more effective resolution.

Explore More Services: If you are looking for a specific service, please visit our Service Catalog or browse our Services A-Z to find the appropriate request form.

If you think this might be a major outage, please report it here.

Explore Specific Services

Instead of using a general incident form, please explore the following categories for a more targeted request:

Request Guidelines

If you can't find the specific IT request form you need, please use the Request Service button below to submit a general inquiry. Our team will help direct your request to the appropriate department.

  • Provide detailed information about your issue to help us assist you more effectively.
  • Include any relevant error messages, screenshots, or steps to reproduce the problem if applicable.
  • If you have already attempted any troubleshooting steps, please include this information as well.

Start a request for IT help by selecting the Request Service button. Fill out the form with as much detail as possible about your issue. Our team will review your request and ensure it is routed to the appropriate IT department for resolution.

Available To

This service is available to all students, faculty, staff, and community members seeking IT help related to the University of Wisconsin - Green Bay.

Other Questions

For any additional questions or clarifications, please contact the GBIT Service Desk.
GBIT Service Desk Information and Hours: Learn More

 
Request General Help

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Details

Service ID: 53
Created
Thu 5/30/24 9:38 AM
Modified
Thu 8/8/24 12:16 PM
Service Description
The Service Description field allows you to specify a custom synopsis for use when this service is being displayed in a list and the full body is not being shown. This field is the same as the Short Description.
This article serves as a guide for submitting general IT assistance requests and encourages the use of specific forms to ensure efficient and effective resolution of IT issues.
Service Visibility
Indicates the lowest level of visibility of the service based on the user's sign-in status.

Note: This doesn't refer to the visibility of the form and doesn't change the actual visibility of the service. External should be the default visibility.
External