How to Change Your Password (Students)

KB Sections

Password Requirements

For more information, visit our password reset page.

UW-Green Bay policy requires the following:

  • Passwords must be a minimum of 14 characters

  • Passwords must be a mix of upper case, lower case, numbers, and special characters.

  • Must be changed at least every 180 days

  • Can't be any of your last 24 passwords.

  • Passwords should not exceed 49 characters.

  • Cannot contain any personally identifiable information, such as the user's first or last name.

IT encourages students and staff to use the Self-Service Password Reset Tool (SSPR) to enroll in our password reset system. This allows users to unlock their account or reset their password without assistance from the Service Desk. For more information on resetting your password using SSPR, visit the following page: Microsoft SSPR - Password Reset Methods  

For more information on authentication methods for your account, visit the following page: Microsoft SSPR - Authentication Methods

If you are not enrolled in the password reset tool and do not know your password, please contact the GBIT Service Desk at (920) 465-2309. You will be asked to provide information so we can verify your identity.  Please know the last four digits of your social security number before you call.  

***NOTE: We are unable to reset passwords via email.***

If you are still having problems, please call the GBIT Service Desk at (920) 465-2309 or email gbit@uwgb.edu.

Students-Changing Your Password

1. To reset your password, navigate using the following link: https://passwordreset.microsoftonline.com/. 

2. On the following screen:

        1. Enter in your full UWGB email address.  

        2. Complete the Captcha.

        3. Select "Next."

Screenshot of Get back into your account Screen

3. On the following screen:

        1. Select "I forgot my password."

        2. Select "Next."

Screenshot of I forgot my password Screen

4. Choose a verification method to receive a verification code. An initial alternate email address was pre-filled from your UWGB application. On the following screen:

        1. Select "Email my alternate email."

        2. Select "Email." Wait a few moments for the verification code to arrive in your alternate email inbox.

Screenshot of Verification Method Screen

5. Once you receive the verification code:

        1. Enter it in the field provided.

        2. Select "Next."

Screenshot of Enter Code Screen

6. On the following screen:

        1. Enter and confirm your new password. Passwords must meet the following criteria:

    • Must be a minimum of 14 characters and a maximum of 32 characters
    • Must be a mix of uppercase, lowercase, numbers, and special characters
    • Must contain at least one number
    • Must be changed at least every 180 days
    • Must not contain any character more than twice consecutively
    • Must not contain the user's first or last name
    • Must not include any personal information (e.g. name, birthday, SSN)
    • Must not be any of the user's last 24 passwords.

        2. Select "Finish."

***NOTE: For more information, visit the following page: https://www.uwgb.edu/information-technology/password-reset/.***

Screenshot of Create New Password Screen

Staff-Changing Your Password

Staff should follow the instructions listed in the following KB to reset their password: How to Change Your Password on Your Device (Faculty\Staff Only)

Print Article

Related Articles (1)

Quick Links for Students
This document provides quick links to essential IT resources and guides for students at the University of Wisconsin - Green Bay. For detailed instructions, please refer to the specific linked KB articles.

Related Services / Offerings (3)

General IT Assistance and Ticket Submission
This article serves as a guide for submitting general IT assistance requests and encourages the use of specific forms to ensure efficient and effective resolution of IT issues.
Multi-Factor Authentication (MFA) Reset
This service page provides information about Multi-Factor Authentication (MFA) resets for students and staff at the University of Wisconsin - Green Bay. For security reasons, we do not reset Multi-Factor Authentication (MFA) over email. Users must call or visit the GBIT Service Desk for assistance.
Password Reset
This service page provides information about password resets for students and staff at the University of Wisconsin - Green Bay. For security reasons, we do not reset passwords over email. Users must call or visit the GBIT Service Desk for assistance.