Troubleshooting the Internet

UWGB Guest and eduroam

1. Restart affected device.

2. Forget all UWGB Wi-Fi networks and resign in.

3. On another device, check if the website you are trying to access is working (the website may just be down).

NOTE: Gaming consoles and smart devices cannot be connected to UWGB Guest or eduroam. Navigate to wireless.uwgb.edu to register these devices on IoT.

Internet of Things (IoT)

1. Ensure that the MAC address was entered in correctly.

2. Ensure the correct MAC address was used (some devices have more than one).

3. Check if the device expired on wireless.uwgb.edu (occurs after 120 days of inactivity).

4. Check how many devices that are already registered. A maximum of three devices is allowed per account.

Wired Ethernet Connection

1. Secure connection of cable to the wall port and device.

2. Check for damage to cable and for broken end clips.

3. Check device end for amber ethernet blinking status light.

Print Article

Related Articles (6)

This document details how to set up your Android device to use the eduroam network.
This document details how to configure the campus wireless network on your iPhone, iPod and iPad.
This document details how to connect your Linux device to eduroam.
This document details how to connect your Mac to the eduroam wireless network.
This document details the steps to connect a Windows computer to the "eduroam" authenticated wireless network.
This guide provides step-by-step instructions for clearing cache and cookies across the most popular web and mobile browsers. Clearing your browser's cache and cookies is a crucial step for maintaining online privacy, enhancing browser performance, and troubleshooting common access issues, such as problems signing in after a password change.