Qualtrics - Creating a Support Request

How to Submit a Support Request

Qualtrics provides support documentation at the following link: Qualtrics Topics from A to Z. However, if the guides cannot help you with a specific issue, you can use the Qualtrics AI Assistant to get additional help or contact a Qualtrics Support agent through the Qualtrics Support Portal. 

  1. Navigate to Qualtrics using the UWGB Qualtrics sign-in link (https://uwgreenbay.yul1.qualtrics.com/).  
  2. You will be redirected to UWGB’s single sign-on portal. Enter your UWGB Username and select Next, then enter your UWGB Password and select Verify. Complete your login by following the on-screen prompts to verify with multi-factor authentication via Okta.



  3. In the top-right corner of your Qualtrics dashboard, select the Help (?) button, then select Contact Support at the bottom of the pop-up sidebar. The Qualtrics support portal will open in a new browser tab.

    1. If you are asked to confirm your account, select your UWGB account from the dropdown menu. 


       
  4. Select Survey Platform & XM Directory as the "product area."


     
  5. The interface for the Qualtrics AI Assistant will open. Enter your question into the textbox, then select Send to generate a reply.

     
  6. The AI Assistant will ask if its reply answered your question. If the answer is "no," select "no" and then select "Contact support" and your preferred method of communication:
     
    • Live Chat 
    • Phone Call
    • Email


       
  7. Fill out the appropriate form fields for your selection and submit the web form to start a chat or request that a support agent contact you by either email or phone. 

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