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- Knowledge Base
- Self Service and Guides
This document details how to submit a Qualtrics support request using the Qualtrics Support Portal.
- Knowledge Base
- Communication Tools
- Email and Calendar
This document details how to manage the emails in the Safe Senders list in Outlook.
- Knowledge Base
- Device and Software Support
- Software and Applications
- Apple Software
This document details how to open a shared mailbox in Outlook 2016 for Mac. The user must have been granted access to the shared mailbox via a Service Desk incident to System Admins before it can be added this way.
- Knowledge Base
- Communication Tools
- Email and Calendar
This document details the instructions on setting up your uwgb.edu email on a device running the Android operating system and how to troubleshoot common issues.
- Knowledge Base
- Teaching and Learning
Information on Course Distribution Lists
- Knowledge Base
- Accounts and Security
- Accounts and Access
Learn how to update or add an alternative email address for Microsoft Self Service Password Reset (SSPR) to easily reset your password without needing GBIT assistance.
- Knowledge Base
- Accounts and Security
- Security and Compliance
This article explains what spam and phishing are, and provides instructions on how to report suspicious emails to the GBIT Service Desk by forwarding them as attachments to abuse@uwgb.edu.
- Knowledge Base
- Communication Tools
- Email and Calendar
This document details how to forward an email as an attachment in either desktop Outlook or Outlook Web Access.
- Knowledge Base
- Device and Software Support
This article outlines the scope of assistance provided by the GBIT Service Desk for personal devices, specifically in relation to UWGB services like WiFi, email, and Canvas.