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- Knowledge Base
- Device and Software Support
- Windows
This article explains how to connect to the UW-Green Bay network via GlobalProtect VPN and access your university computer using Remote Desktop Connection (RDC) on both Windows and macOS.
- Knowledge Base
- Network and Connectivity
- Wi-Fi and Network
- Virtual Personal Network (VPN)
Use this guide to connect to UW-Green Bay’s VPN (GlobalProtect) to access campus-only services from off-campus. Windows and Mac steps are included for UWGB-owned laptops, followed by instructions for personal devices. Note: Campus Windows desktops and campus iMacs connect directly to the UWGB domain and do not use VPN.
- Knowledge Base
- Device and Software Support
- Software and Applications
- IBM SPSS
This document details how to properly install SPSS on a Mac and add UW-Green Bay authorization.
- Knowledge Base
- Device and Software Support
- Apple
- Apple Devices and Hardware
This document details how to map network drives and how to automatically connect to a drive when you log in on a Mac.
- Knowledge Base
- Device and Software Support
- Software and Applications
- IBM SPSS
This document details how to fix error messages for Mac users.
- Knowledge Base
- Network and Connectivity
- Wi-Fi and Network
This document details how to forget a wireless network on a Mac.
- Knowledge Base
- Device and Software Support
- Apple
This document details how to remove accounts from the Mail app in macOS.
- Knowledge Base
- Network and Connectivity
- Wi-Fi and Network
- eduroam
This document details how to connect your Mac to the eduroam wireless network.
- Knowledge Base
- Device and Software Support
- Software and Applications
- Windows Software
This document details how to install the Microsoft applications on a Mac.
- Knowledge Base
- Network and Connectivity
- Wi-Fi and Network
- Connecting a Device to Wi-Fi
This document details instructions for removing wireless networks from personal devices.
- Knowledge Base
- Device and Software Support
- Procurement and Asset Management
This document details the recommended specifications for incoming freshman or any student looking to purchase a new computer.
- Knowledge Base
- Troubleshooting
This document provides keyboard shortcuts and menu options for opening an Incognito or Private Browsing tab in various popular web browsers such as Google Chrome, Microsoft Edge, Mozilla Firefox, Apple Safari, Opera, and Brave. It explains what a private browsing tab is, its general uses, and common misconceptions about the privacy and security it offers.
- Knowledge Base
- Device and Software Support
- Printing and Scanning
- PaperCut
- Submitting a Print Job
This document details how to print documents through PaperCut on a personal Mac device.
- Knowledge Base
- Device and Software Support
- Software and Applications
- Apple Software
This document details how to set different applications to open PDF files in macOS. By default, macOS has Preview, the built-in PDF reader, set as the default viewer for PDFs. This can be changed with a few simple steps.
- Knowledge Base
- Communication Tools
- Telephony
- Cisco Jabber
This document details the installation process for Cisco Jabber on a Mac.