Keeping our Knowledge Base (KB) articles up-to-date ensures that the information remains relevant and useful. If you find that a KB article needs updating, you can request an update by following the steps outlined below.
Requesting an Update to a Knowledge Base (KB) Article
Instructions for Requesting an Update
To request an update to a KB article, please follow these steps:
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Access the Request Form
Use the KB Article Update Request Form to initiate your request.
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Provide Required Information
Ensure you fill out the form with the following details:
- Title of the KB article to be updated
- Description of the changes needed
- Any additional information or resources that support the update
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Submit the Request
After completing the form, click on the submit button to send your request. Our team will review and process the update as soon as possible.
NOTE: If your request is urgent, please contact us directly at (920) 465-2309 for immediate assistance.
FAQs and Additional Information
How long does it take to update a KB article?
- The time required to update a KB article depends on the complexity of the changes and the current workload of our team. We strive to complete all requests within a reasonable time.
Who can request an update?
- Both staff and students of the University of Wisconsin - Green Bay can request updates to KB articles.
What if I need to update multiple articles?
- You can submit multiple forms for different articles. Be as specific as possible to avoid any delays.