Password Reset

NOTE: We do not reset passwords over email for security reasons.

Service Details:

• Students: Students can reset their passwords using the Microsoft Password Reset Tool (SSPR) or Microsoft Security Info Page.
• Staff: Staff can reset their passwords by following the steps listed in this Knowledge Base article (servicedesk.uwgb.edu/TDClient/33/Portal/KB/ArticleDet?ID=25). 

Steps to Reset Your Password:

To reset your password, please follow these guidelines:

For Students:

• I don't know my password:

1. Visit the Microsoft Password Reset Tool.
2. Follow the on-screen instructions to reset your password.
3. If you encounter any issues, call or visit the GBIT Service Desk.

• I know my password:

1. Visit the Microsoft Security Info Page.
2. Follow the on-screen instructions to reset your password.
3. If you encounter any issues, call or visit the GBIT Service Desk.

For Staff:

1. Refer to the steps outlined in this Knowledge Base article.
2. If you encounter any issues, call or visit the GBIT Service Desk.

Other Questions:

Why can't passwords be reset via email or ticket?

• For security reasons, email and tickets are not considered a secure method for handling password resets. Verifying identity over the phone or in person ensures the protection of user accounts.

If you have additional questions or need further assistance, please contact the GBIT Service Desk:

• Location: IS 1150

• Semester Hours: Mon-Thu: 7:45AM-6:30PM, Fri: 7:45AM-4:30PM 

• Summer & Break Hours: Mon-Fri: 7:45AM-4:30PM 

• Phone: (920) 465-2309