Updating Your Alternative Email Address for Microsoft Self Service Password Reset (SSPR)

KB Sections:

• Accessing the Microsoft Security Info Update Page
• Updating Alternative Email
• Adding an Alternative Email
• Removing an Old Email
• Important Notes

Accessing the Microsoft Security Info Update Page

Note: We cannot assist with password or Multi-Factor Authentication (MFA) issues over email due to security reasons. Users must call or visit the GBIT Service Desk in person for these issues.

Users must know their current password to visit the Microsoft Security Info Update Page. The page is available here: Microsoft Security Info Update Page (mysignins.microsoft.com/security-info)

Updating Alternative Email

NOTE: Users must know their current password to update their alternative email address.

1. Head to the Microsoft Security Info Update Page and sign in.
2. Go to the Security Info tab.
   • If there is an email listed and it is no longer updated, click "Change."
   • Type in the new email and press "Next." A code will be sent to the new email to verify it belongs to you.
   • Enter the verification code to complete the update.

Adding an Alternative Email

1. If there is no email listed, click "Add sign-in method."
2. In the dropdown menu, select "Email" and click "Add."
   • Enter your alternative email and click "Next."
   • A code will be sent to the new email to verify it belongs to you.
   • Enter the verification code to complete the addition.

Removing an Old Email

1. Head to the Microsoft Security Info Update Page and sign in.
2. Go to the Security Info tab.
   1. Click "Delete" on the old email.
   2. Confirm the deletion if prompted.

Important Notes

• Security Notice: We cannot assist with password or Multi-Factor Authentication (MFA) issues over email due to security reasons. Users must call or visit the GBIT Service Desk in person for these issues.
• Location and Hours: The GBIT Service Desk is located at IS 1150. Our semester operating hours are 7:45 a.m. to 6:30 p.m. Monday to Thursday, and 7:45 a.m. to 4:30 p.m. on Friday. During summer and breaks, our hours are 7:45 a.m. to 4:30 p.m. Monday to Friday. You can reach us at (920) 465-2309.