How to Change Your Password (Students)

KB Sections

• Password Requirements

• Students-Changing Your Password

• Common Errors When Resetting Your Password

• Staff-Changing Your Password

Password Requirements

For more information, visit our password reset page.

UW-Green Bay policy requires the following:

• Passwords must be a minimum of 14 characters

• Passwords must be a mix of upper case, lower case, numbers, and special characters.

• Must be changed at least every 180 days

• Can't be any of your last 24 passwords.

• Passwords should not exceed 49 characters.

• Cannot contain any personally identifiable information, such as the user's first or last name.

IT encourages students and staff to use the Self-Service Password Reset Tool (SSPR) to enroll in our password reset system. This allows users to unlock their account or reset their password without assistance from the Service Desk.

If you are not enrolled in the password reset tool and do not know your password, please contact the GBIT Service Desk at (920) 465-2309. You will be asked to provide information so we can verify your identity.  Please know the last four digits of your social security number before you call.  

NOTE: We are unable to reset passwords via email.

If you are still having problems, please call the GBIT Service Desk at (920) 465-2309.

Students-Changing Your Password

1. To reset your password, navigate using the following link: https://passwordreset.microsoftonline.com/. 

2. On the following screen:

        1. Enter in your full UWGB email address.  

        2. Complete the Captcha.

        3. Select "Next."

3. On the following screen:

        1. Select "I forgot my password."

        2. Select "Next."

4. Choose a verification method to receive a verification code. An initial alternate email address was pre-filled from your UWGB application. On the following screen:

        1. Select "Email my alternate email."

        2. Select "Email." Wait a few moments for the verification code to arrive in your alternate email inbox.

5. Once you receive the verification code:

        1. Enter it in the field provided.

        2. Select "Next."

6. On the following screen:

        1. Enter and confirm your new password. Passwords must meet the following criteria:

• • Must be a minimum of 14 characters and a maximum of 32 characters
  • Must be a mix of uppercase, lowercase, numbers, and special characters
  • Must contain at least one number
  • Must be changed at least every 180 days
  • Must not contain any character more than twice consecutively
  • Must not contain the user's first or last name
  • Must not include any personal information (e.g. name, birthday, SSN)
  • Must not be any of the user's last 24 passwords.

        2. Select "Finish."

NOTE: For more information, visit the following page: https://www.uwgb.edu/information-technology/password-reset/.

Common Errors When Resetting Your Password

• Receiving Error: "403: Access Forbidden"

Description: This error typically occurs when Okta cannot verify your IP address and location. At the university, Okta is configured to allow logins only from approved or recognized locations. This security measure is to ensure that users are accessing university resources like Canvas and SIS securely. The error is most commonly seen with Apple's "iCloud Private Relay" feature or when using VPNs, which can obscure your actual location and IP address. 

Solution: To resolve this error, it is recommended to disable your VPN while accessing UWGB sites. For issues caused by iCloud Private Relay, follow these steps:

• • To disable iCloud Private Relay temporarily:
    • For iOS/iPadOS: Open Safari and tap the Reading List icon (the "aA" icon) in the address bar, then select "Show IP Address." Press "Continue," and the page will reload, allowing you to proceed to the sign-in page as usual.
    • For macOS: In Safari, choose View > Reload and Show IP Address from the menu bar.

NOTE:  You will need to perform these steps every time you access the UWGB SSO page using iCloud Private Relay. 

• • To disable iCloud Private Relay for a specific Wi-Fi network:
    • Go to Settings -> Wi-Fi -> Tap the "i" ("Details..." on macOS) button next to the network name -> Turn off "Limit IP Address Tracking."

NOTE: This adjustment will apply to all devices signed into the same Apple ID and connected to that Wi-Fi network, allowing Okta to verify your location and IP address, thereby preventing the 403 error.

• Receiving Error: "You Are Not Registered for Password Reset"

Description: This error typically occurs when your alternate email address you used when applying to UWGB is entered in incorrectly or is invalid. This can happen for a variety of reasons, including using High School emails that are deactivated upon graduation. 

Solution: Please call the GBIT Service Desk at (920) 465-2309 during our Operating Hours.

Staff-Changing Your Password

Staff should follow the instructions listed in the following KB to reset their password: How to Change Your Password on Your Device (Faculty\Staff Only)