Multi-Factor Authentication (MFA) Reset

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NOTE: We do not reset Multi-Factor Authentication (MFA) over email or ticket for security reasons.

Service Details:

Students and staff can add another device to their Multi-Factor Authentication (MFA) by following this knowledge base (KB) article: Adding an Additional Device (Okta Verify - Setup Guide).

Steps to Reset Your Multi-Factor Authentication (MFA):

To reset your Multi-Factor Authentication (MFA), please follow these guidelines:

Reach out to the GBIT Service Desk in-person or over the phone.
GBIT will verify your account information. Please be ready to provide further information if required.
GBIT will then reset your MFA and will guide you to a UWGB Single Sign-On (SSO) page. Ex: https://www.uwgb.edu/email
After you sign in, it will have you setup your new MFA.

Other Questions:

Why can't Multi-Factor Authentication (MFA) be reset via email?

For security reasons, email is not considered a secure method for handling MFA resets. Verifying identity over the phone or in person ensures the protection of user accounts.

If you have additional questions or need further assistance, please contact the GBIT Service Desk:

Location: IS 1150
Semester Hours: Mon-Thu: 7:45AM-6:30PM, Fri: 7:45AM-4:30PM
Summer & Break Hours: Mon-Fri: 7:45AM-4:30PM
Phone: (920) 465-2309

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