 Apple Devices and Hardware

This document is for the GBIT Service Desk and includes troubleshooting steps for UWGB-owned Macs. It covers frequent Mac issues for staff and faculty who use MacBooks and iMacs.

This document details how to connect a personal macOS system to SafeConnect VPN.

This document details how to connect to the GlobalProtect VPN on a UWGB-owned Mac.

This document details the process of how to obtain an IP address using JamF and inputting it into VNC.

This document details a method for unlocking a Mac when it's stuck on the screen saver.

This document details how to map network drives and how to automatically connect to a drive when you log in on a Mac.

This document details how to install an application from the campus hosted Self Service on a campus Mac.