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Request an update to an existing Knowledge Base (KB) article by submitting the required information through our service request form.
Use this service to report feedback or issues with AI agents created or maintained by GBIT. This includes technical issues, response quality concerns, interface issues, error messages, or other feedback about how the agent is working.
This service is not for general help with the topic the agent supports. For questions about the topic, contact the department or team that owns that topic.
This service is for requesting a new computer lab or modifications to an existing computer lab.
Request IT services for new employees, including network accounts, email addresses, and access to necessary systems.
Please fill out this form to continue the new hire onboarding process. This form should be completed by the new employee's supervisor.
Request assistance with issues related to Outlook or email. Please provide a detailed description of your issue and attach any relevant screenshots or files.
Provide feedback, suggestions, or comments about the GBIT Self Service Portal to help us improve your user experience. Your feedback will be directed to the appropriate team for review and action.
Submit a request to update a website, including URL, description of changes, and any attachments.
This service page provides information about Multi-Factor Authentication (MFA) resets for students and staff at the University of Wisconsin - Green Bay. For security reasons, we do not reset Multi-Factor Authentication (MFA) over email. Users must call or visit the GBIT Service Desk for assistance.
This service page provides information about password resets for students and staff at the University of Wisconsin - Green Bay. For security reasons, we do not reset passwords over email. Users must call or visit the GBIT Service Desk for assistance.
Report issues with Wired Network (Ethernet), Wireless Network (WiFi), or IoT Network (Dorm/Resident Network).
This article is for employees to request admin rights on their UWGB device.
This article provides steps and required information for reporting any type of outage to the GBIT Service Desk.
Request access to a shared email inbox. Ensure your supervisor approves your request.
Submit a request to start a new technology project with GBIT. This form is for large initiatives that need planning, coordination, or resources—not for day-to-day IT support.
Request a loaner laptop for university business, special events, or temporary use when a faculty or staff member forgets their device at home.
Learn how to identify and report spam or phishing emails to protect your personal information and the university's systems.
Request activation of network jacks in offices and classrooms.