Popular Services

Request IT services for new employees, including network accounts, email addresses, and access to necessary systems.

Please fill out this form to continue the new hire onboarding process. This form should be completed by the new employee's supervisor.

This service page provides information about password resets for students and staff at the University of Wisconsin - Green Bay. For security reasons, we do not reset passwords over email. Users must call or visit the GBIT Service Desk for assistance.

This service page provides information about Multi-Factor Authentication (MFA) resets for students and staff at the University of Wisconsin - Green Bay. For security reasons, we do not reset Multi-Factor Authentication (MFA) over email. Users must call or visit the GBIT Service Desk for assistance.

If you are looking to get new software to use on a UWGB device and/or with UWGB data, please fill out the attached form. This will start the necessary security review that must be completed before the software can be purchased or installed.

Provide feedback, suggestions, or comments about the GBIT Self Service Portal to help us improve your user experience. Your feedback will be directed to the appropriate team for review and action.

Learn about the process and requirements for purchasing hardware at UW-Green Bay.

Request a loaner laptop for university business, special events, or temporary use when a faculty or staff member forgets their device at home.

Request assistance from the GBIT Service Desk to connect to a printer, including setup for Ricoh printers with job codes.

When an employee departs from the University of Wisconsin - Green Bay, IT services need to be decommissioned to ensure security and proper resource management. This service request allows departments to initiate the decommissioning process for employees, including deactivation of network accounts, email addresses, and access to systems.

Troubleshooting and resolving issues with Microsoft Office on Windows.

Report issues with Wired Network (Ethernet), Wireless Network (WiFi), or IoT Network (Dorm/Resident Network).

Request access to a shared email inbox. Ensure your supervisor approves your request.

Request assistance with issues related to Outlook or email. Please provide a detailed description of your issue and attach any relevant screenshots or files.

Use this service to request general IT assistance when your issue doesn't fit into another specific category.

Use this service to report feedback or issues with AI agents created or maintained by GBIT. This includes technical issues, response quality concerns, interface issues, error messages, or other feedback about how the agent is working.

This service is not for general help with the topic the agent supports. For questions about the topic, contact the department or team that owns that topic.

This service allows university staff to request access to specific network drives. Supervisor approval is required.

Update your name across university systems for consistency.

Change the assignment of campus phone numbers.

Troubleshoot problems with your voicemail service.

This is a request to move UW Green Bay computer and computer peripheral devices.

Install a new telephone line at your desk or office.

Submit a request to update a website, including URL, description of changes, and any attachments.

Resolve issues with your campus phone.

This article provides steps and required information for reporting any type of outage to the GBIT Service Desk.

Request the creation of a new Knowledge Base (KB) article by submitting the required information through our service request form.